1. Introduction
DetailDeck ("we," "our," or "us") respects your privacy and is committed to protecting it. This Privacy Policy describes the types of information we may collect from you when you visit mydetaildeck.com and how we collect, use, maintain, protect, and disclose that information.
2. Information We Collect
We collect information you provide directly to us, including:
- Account Information: Business name, email address, phone number, and physical address.
- Client Data: When you use our CRM, you upload client details (name, phone, vehicle, address). You retain ownership of this data.
- Financial Information: We do not store full credit card numbers. All payments are processed securely via our third-party payment processor (Stripe).
- Vehicle Photos: Images uploaded for custom quotes are securely processed and temporarily stored for service evaluation.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our detailing SaaS platform.
- Process transactions and send related information (invoices, deposit receipts).
- Send technical notices, updates, security alerts, and support messages.
- Facilitate SMS and Email notifications to your clients on your behalf.
4. Data Security & Retention
We implement strict security measures to protect your data. Your data is stored securely using enterprise-grade cloud infrastructure.
Retention Policy: We retain your data as long as your account is active. If you choose to deactivate your account, your data will be moved to a "Soft-Delete" state for a period of 30 days. During this grace period, you may reactivate your account at any time. After 30 days of inactivity, your data will be permanently scrubbed from our servers.
5. Your Rights (CCPA/GDPR Compliance)
Depending on your location, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request that we correct inaccurate data.
- Deletion ("Right to be Forgotten"): Request the permanent deletion of your account. In accordance with our security protocols, account deletion requests trigger a 30-day deactivation period before final data destruction.
- Opt-Out: Opt-out of non-essential communications.
To exercise any of these rights manually, please email us at info@mydetaildeck.com.
6. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
info@mydetaildeck.com