The Pre-Inspection Walkthrough

Never start a job without walking the car with the client. Point out existing scratches or stains *before* you touch them. This prevents "you broke this" claims later.

Under-Promise, Over-Deliver

If a stain looks permanent, tell them: "I'll try my best, but this might be permanent." When you actually get it out, you look like a hero. If you promise perfection and fail, you look like a failure.

How to Handle a Bad Review

Don't get defensive. Reply publicly: "I'm so sorry we didn't meet your expectations. I'd love to make this right." This shows future customers that you care about satisfaction.